Support
Welcome to Juno Hospitality Suite Support!
We offer complimentary basic support through email, support form, and WhatsApp/Online chat for all our customers. For more extensive assistance, we provide customisable Premium and Enterprise support contracts. Please contact your Customer Success Manager to discuss a tailored solution.
Support Availability
Basic support is available during the following hours:
| Day | Time (CET) |
| Monday | 9:00 AM - 5:30 PM |
| Tuesday | 9:00 AM - 5:30 PM |
| Wednesday | 9:00 AM - 5:30 PM |
| Thursday | 9:00 AM - 5:30 PM |
| Friday | 9:00 AM - 5:30 PM |
| Saturday | 9:00 AM - 5:30 PM |
| Sunday | 9:00 AM - 5:30 PM |
| Tier |
Response Time |
Scope of Support |
| Basic | 48 Hours |
Troubleshooting, basic usage questions |
|
Premium (including Phone support) |
12 Hours |
Troubleshooting, advanced usage, configuration assistance |
| Enterprise | 4 Hours |
Dedicated support manager, priority issue resolution, custom configurations |
Stay in contact
As a basic plan customer, you have several convenient ways to stay informed and get support:
- System Status Email: Subscribe to receive email notifications about planned maintenance, system degradations, and outages.
- WhatsApp Group: Join our dedicated WhatsApp group for real-time updates on system status, including planned outages and any disruptions.
- System Status Page: Visit our always-updated status page for a comprehensive overview of our system's current health.
- Support Request Form: Submit a support ticket directly through our online form for any specific issues or questions.
- Use the chat window