Support
Welcome to Juno Hospitality Suite Support!
We offer complimentary basic support through email, support form, and WhatsApp/Online chat for all our customers. For more extensive assistance, we provide customisable Premium and Enterprise support contracts. Please contact your Customer Success Manager to discuss a tailored solution.
Support Availability
Basic support is available during the following hours:
Day | Time (CET) |
Monday | 9:00 AM - 5:30 PM |
Tuesday | 9:00 AM - 5:30 PM |
Wednesday | 9:00 AM - 5:30 PM |
Thursday | 9:00 AM - 5:30 PM |
Friday | 9:00 AM - 5:30 PM |
Saturday | 9:00 AM - 5:30 PM |
Sunday | 9:00 AM - 5:30 PM |
As a basic plan customer, you have several convenient ways to stay informed and get support:
- System Status Email: Subscribe to receive email notifications about planned maintenance, system degradations, and outages.
- WhatsApp Group: Join our dedicated WhatsApp group for real-time updates on system status, including planned outages and any disruptions.
- System Status Page: Visit our always-updated status page for a comprehensive overview of our system's current health.
- Support Request Form: Submit a support ticket directly through our online form for any specific issues or questions.
- Use the chat window